Liven up your next customer service training with these romantic comedy clips...

1) Keeping customers waiting (BAD SERVICE) (Movie: Maid in Manhattan)
Jennifer Lopez is at the cosmetics counter in a department store. The counter clerk is yakking on the phone and keeps Jen and the other customers waiting, blatantly ignoring and being rude to them, until Jen ticks her off, to the cheers of the other customers.

2) Too much of a good thing (OVER-SERVICE/BAD) (Movie: Love Actually)
Alan Rickman is at the jewellery counter in a department store. He is trying to buy a gold necklace without his wife finding out. Rowan Atkinson (a.k.a. Mr. Bean) is the fastidious store clerk who, with great flair, takes a very long time to wrap up the present, while Alan tears his hair out, figuratively.

3) Customer delight (GOOD SERVICE) (Movie: Sweet Home Alabama)
Mr. Really Nice Guy, rich, handsome, and the Mayor's son, wants to propose to Reese Witherspoon. Reese enters a dark room through a back door. The lights go on, and there she is at Tiffany's. It's after hours, but every counter is manned by a smiling staff person, ready to serve just the two of them. Mr. Nice Guy proposes, etc., and after a few hiccups, she says yes, the manager waves his hand, and the staff open up their cases of glittering diamonds, ready for business.

4) Knowing your product (CONTRAST GOOD & BAD) (Movie: You've Got Mail)
I don't remember this so well. Meg Ryan is in Fox Books, the megastore that is running her out of business. She overhears a customer asking the young staff person a question, and the Fox staff can't answer. She, from running her children's book store, is able to tell the customer about the book, the series, recommend others like it, and generally be much more helpful than the clueless Fox employee.